FAQ

Do you have an Android App?
iOS Simulator & Web App We have prepared an iPhone simulator for Android users to sign up for ProActive. The process is relatively simple, but requires...
Tue, 12 Feb, 2019 at 10:32 AM
When will I receive my card?
Your ProActive Visa Debit Card is auto-triggered for shipment once you have completed external account verification. The process is completed by verifyin...
Fri, 8 Feb, 2019 at 5:21 PM
When will the new IOS app be released?
The new app is live and can be found at the Apple Store - https://itunes.apple.com/us/app/proactive-budget/id1150203829?ls=1&mt=8
Fri, 2 Nov, 2018 at 12:57 AM
How does the ProActive Budget work?
1. When you create an account with us, we create a bank account for you behind the scenes. 2. We send you a Visa debit card that is controlled through the ap...
Fri, 2 Nov, 2018 at 12:58 AM
What happens if I don't activate a category before I swipe my card?
The transaction will decline and you won't be charged an overdraft. It might sound odd at first, but that's the true power of ProActive. 
Fri, 2 Nov, 2018 at 1:00 AM
Rapid Refund
If you still have funds being held by our previous card processor, with whom we are no longer affiliated - fill out the form attached to this article t...
Tue, 15 Jan, 2019 at 9:23 AM
Why do I have to enter my social security number?
Ah yes, wouldn't it be great to live in this world anonymously. But to help the government fight the funding of terrorism and money laundering activiti...
Thu, 6 Dec, 2018 at 7:35 PM
How do I change or reset my debit card pin?
From the card screen, press the cog wheel to open the options menu. Press Update Pin. Enter and confirm your new pin. Press Se...
Sat, 22 Dec, 2018 at 12:44 PM
How to Verify Micro-Deposits
Two micro-deposits will be sent to verify your external bank account. Once the micro-deposits have been sent, you will need to verify the deposit amounts in...
Mon, 14 Jan, 2019 at 11:48 AM
How to setup Apple Pay
To add your ProActive card to your Apple Wallet, follow these instructions: Open ‘Settings’ on your iPhone Scroll down and select ‘Wallet & Apple Pay...
Mon, 14 Jan, 2019 at 11:57 AM